Legal

Terms of Service

Last updated: 10 August 2026. By using Tracking Wins you agree to these terms. Please read them carefully, particularly the disclaimer and liability sections.

Who we are

Tracking Wins is operated by Mediabureau Apeldoorn BV, registered with the Dutch Chamber of Commerce under KvK number 97333557, with its registered office at Het Rietveld 55a, 7321 CT Apeldoorn, the Netherlands. In these terms, 'we', 'us', 'our', or 'Tracking Wins' refers to this entity.

What Tracking Wins is (and isn't)

Tracking Wins is a trading journal and behavioural analytics tool for forex and other traders. It's a self-review and record-keeping tool.

Tracking Wins IS NOT:

• Investment advice, financial advice, or a recommendation to trade
• A brokerage, exchange, or execution platform
• A signal service or trade-copying service
• A guarantee of profit, risk management, or trading success
• Regulated by any financial authority as an advisor or broker

Trading forex, CFDs, cryptocurrencies, and other financial instruments involves substantial risk of loss and is not suitable for every investor. You can lose all of your invested capital. All trading decisions are entirely yours.

Accounts

You need an account to use most features. You are responsible for keeping your login credentials secure and for all activity under your account. You must be at least 18 years old.

Subscription and payments

Paid plans are billed through Stripe on either a monthly or annual basis, at your choice. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel any time from your account settings; access continues until the end of the period you already paid for. It is your responsibility to cancel before the next renewal, we are not responsible for continued subscriptions if you forget to cancel.

We reserve the right to change pricing, features, or plan structure at any time. Material price changes will be announced with reasonable notice; existing paid subscribers are grandfathered for the remainder of their current billing period (either the current month, or the current annual term, depending on plan).

Refunds

14-day withdrawal (EU consumers)

If you're a consumer in the EU, you have the right to cancel your first paid subscription within 14 days for a full refund, no questions asked. Email support@trackingwins.com within that window. This right does not apply to renewals of an existing subscription (monthly or annual), and it does not apply once you have started using paid features that were unavailable on the free plan where you have explicitly waived the withdrawal right.

Outside the 14-day window: no refunds

All payments made are final and non-refundable outside the 14-day EU withdrawal window. This includes, without limitation, annual subscriptions that you no longer wish to use, partial-month cancellations, and refund requests made more than 14 days after the start of your first paid period. If you cancel an annual subscription mid-term, you keep access until the end of the paid term but you will not receive a pro-rata refund.

If a paid feature is genuinely broken and we can't fix it, contact support@trackingwins.com, we'll handle those on a case-by-case basis.

Acceptable use

You agree not to:

• Reverse-engineer, scrape, or resell the service
• Use the service to store illegal content
• Attempt to interfere with other users' data or the platform's security
• Share your account with third parties

Disclaimer, Service Provided "AS IS"

We make no promises that the service will be error-free, uninterrupted, accurate, complete, timely, or suitable for any particular use. All features, data, calculations, and outputs are for informational and self-review purposes only.

Your data, your responsibility

You are solely responsible for the accuracy and completeness of any data you enter, import, or upload, including trade entries, account balances, currencies, risk parameters, timestamps, screenshots, and journal notes. Analytics, statistics, drawdown calculations, discipline scores, AI coaching insights, and any other output are derived from the data you provide. Garbage in, garbage out. If the input is wrong, the output will be too, and that's on you.

Position size calculator and risk tools

Any position-size calculator, risk-percentage helper, R-multiple estimator, expected P&L display, drawdown projection, or similar tool inside Tracking Wins is a rough estimation aid. Results depend on the inputs you provide (account balance, currency, pair, entry, stop, leverage, contract size, etc.). Rounding, currency conversion, spread, slippage, commissions, swap fees, and broker-specific contract specifications may cause the actual risk on your live account to differ from what the tool shows.

News, economic calendar, and market data

News headlines, economic calendar events, 'breaking news' alerts, session times, market hours, and any other market-related data displayed inside Tracking Wins are sourced from third-party providers and are shown for convenience only. This information may be delayed, incomplete, inaccurate, mis-scheduled, mis-classified by impact, revised without notice, or missing entirely.

AI coaching and behavioural insights

The AI coach, discipline score, revenge-trade detection, pattern recognition, and any other AI-generated insight are automated interpretations of your data. They may be wrong, biased, or misleading. Do not treat them as clinical advice, psychological diagnosis, or professional trading guidance.

Third-party integrations

Auto-sync with MT4, MT5, cTrader, or other broker platforms depends on the broker's API, your platform being online, the sync agent (EA/cBot) running correctly, and connectivity we don't control. Trades may fail to sync, sync late, sync twice, or contain incorrect fields. It's your job to reconcile your Tracking Wins data with your broker statements.

Acknowledgment

By using Tracking Wins, you specifically acknowledge and agree that:

This acknowledgment is a fundamental basis of the agreement between you and Tracking Wins. Without this acknowledgment, we would not provide the service to you.

Limitation of liability

Nothing in these terms limits liability where it cannot lawfully be limited (for example, for our own fraud, wilful misconduct, gross negligence, or death or personal injury caused by our negligence, or any statutory rights that cannot be waived).

Time limit on claims

Where applicable law does not permit such a limitation, the shortest period permitted by law applies.

Indemnification

You agree to indemnify, defend, and hold harmless Tracking Wins and Mediabureau Apeldoorn BV from any claim, loss, cost, or expense (including reasonable legal and attorneys' fees) arising out of your use of the service, your trading activity, your breach of these terms, or your violation of any applicable law.

Attorneys' fees

In any action to enforce these terms, the prevailing party is entitled to recover reasonable attorneys' fees and costs.

International use

Tracking Wins is operated from the Netherlands and is available globally. You are responsible for compliance with all laws applicable in your country of residence, including tax laws, financial-services regulations, consumer laws, and any restrictions on the use of trading tools or AI services. Certain features may not be available or appropriate in every jurisdiction. Access from any location where the content is illegal is prohibited.

Force majeure

We are not liable for any failure or delay in performing our obligations under these terms caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, floods, epidemics or pandemics, war, terrorism, riots, government action, changes in law or regulation, labour disputes, failure of infrastructure or utilities, internet or hosting outages, third-party service failures (broker APIs, payment processors, hosting providers, AI providers), or any other event we could not have foreseen or avoided with reasonable care.

Your data

Your trades, journal notes and any files you upload are yours. We process them to run the service, see our Privacy Policy for details. If you delete your account we remove your personal data within 30 days, keeping only what we legally have to.

Availability

We aim for high uptime but don't guarantee the service will be uninterrupted or error-free. Planned maintenance is announced when possible.

Termination

You can stop using Tracking Wins any time by deleting your account. We may suspend or terminate accounts that violate these terms or applicable law, at our sole discretion, with or without notice.

Notices

Notices to you may be given by email to the address associated with your account, or by in-app notification, banner, or other broadcast inside the service, and such notice is deemed given at the time of sending or display. Notices to us must be sent by email to support@trackingwins.com.

Changes to these terms

We may update these terms over time. Material changes will be announced via email or in the app. Continued use after the update means you accept the new version.

Governing law and jurisdiction

These terms are governed by Dutch law, without regard to conflict-of-law rules. Any dispute arising out of or in connection with these terms or your use of the service shall be brought exclusively in the competent courts of Gelderland, the Netherlands, unless mandatory consumer law of your country of residence provides otherwise.

You waive any right to a jury trial and to participate in a class action.

Entire agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the service, and supersede any prior agreements or understandings on the same subject. Any attempt to modify or amend these terms through purchase orders, additional terms, or other documents shall be null and void unless expressly agreed in writing by us.

Severability

If any provision of these terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. Any purported assignment without such consent is void. We may assign these terms freely, for example in connection with a merger, acquisition, or sale of assets.

No waiver

Our failure to enforce any provision of these terms is not a waiver of that provision or any other. A waiver is only valid if given in writing by us.

Contact

Questions? Email us at support@trackingwins.com.